Auto Service Manager: Lead Tech Team & Customer Experience

Bridgestone Americas, Inc.; Memphis, Northern (TN, KY); Hybrid; USD 27,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

ASE certifications

Flexible schedule

401(k) match

Daily pay

Job summary

Bridgestone Retail Operations (BSRO) is seeking an experienced Auto Service Manager to lead customer relationships and coordinate between technicians and customers. You will select, coach, lead, train and supervise vehicle technicians while assisting with parts and equipment purchases.

The role emphasizes staff development, high customer satisfaction, and operational efficiency within a busy auto service environment.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints; aptitude to manage inventory, scheduling, equipment maintenance.
• Ability to lead and coach others; strong teammate and customer communication.
• Willingness to continue education and maintain automotive repair knowledge.
• Must have valid automotive driver's license at all times.
• Preferred: 2 year degree or equivalent.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Skills

Customer service

Leadership

Communication

Problem solving

Inventory management

Scheduling

Recruiting technicians

Education

High School Diploma

Associates degree or equivalent

Job description

Bridgestone Retail Operations (BSRO) is seeking an experienced Auto Service Manager to lead customer relationships and coordinate between technicians and customers. You will select, coach, lead, train and supervise vehicle technicians while assisting with parts and equipment purchases.

The role emphasizes staff development, high customer satisfaction, and operational efficiency within a busy auto service environment.