Auto Service Concierge

Servco Subaru Inc.; Hawaii; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Base salary + commission

Job summary

Servco Subaru Inc. in Maui is seeking a Service Consultant to be the primary contact for customers, guiding them through service options and timelines.

You will coordinate with technicians, provide cost estimates, track vehicle status, and ensure customer satisfaction. The role emphasizes attention to detail, strong communication, and the ability to multi-task in a fast-paced dealership environment. Based in Maui, Hawaii.

Qualifications

• Minimum one year of sales or customer service experience.
• General mechanical knowledge from work or education.
• Strong communication and customer relations skills.
• Strong attention to detail and ability to multi-task.

Responsibilities

• Welcome customers and determine which vehicle services are needed.
• Act as liaison between technicians and customers to explain needed work.
• Inspect customer vehicle records and assess additional services.
• Provide accurate cost and time estimates and obtain approval.
• Monitor repair status and inform customers.
• Book and close repair orders promptly.
• Arrange loaner vehicles if needed.
• Follow-up on back-ordered parts and schedule returns.
• Verify all requested items are completed and payment is made.

Skills

Sales or customer service

Mechanical knowledge

Communication skills

Attention to detail

Multi-tasking

Valid driver's license

Education

High school diploma or equivalent

Job description

Servco Subaru Inc. in Maui is seeking a Service Consultant to be the primary contact for customers, guiding them through service options and timelines.

You will coordinate with technicians, provide cost estimates, track vehicle status, and ensure customer satisfaction. The role emphasizes attention to detail, strong communication, and the ability to multi-task in a fast-paced dealership environment. Based in Maui, Hawaii.