Service Drive Leader - Customer Experience & Ops

Paycom - ATS; Firloch (WA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical & dental insurance

Company-paid life insurance

Telehealth

Disability insurance

Critical Illness

Accident coverage

Pet insurance

401(k) with company match

Generous PTO

Employee pricing

Job summary

Eastside Subaru is seeking a hands-on Service Drive Manager to lead daily service drive operations and optimize customer flow. This role supports service advisors, technicians, and management to deliver exceptional ownership experiences in a fast-paced dealership setting.

The ideal candidate has auto-service leadership experience and excels in communication, conflict-resolution, and team development. A pathway for career growth and a collaborative work environment are provided.

Qualifications

• Previous automotive service department leadership experience.
• Experience as a Service Advisor, Assistant Service Manager, or Service Drive Manager preferred.
• Strong customer service and conflict-resolution skills.
• Proven ability to lead, motivate, and develop a team.
• Excellent communication and organizational skills.
• Ability to work effectively in a fast-paced dealership environment.
• Strong understanding of service department operations and workflow management.

Responsibilities

• Manage daily service drive operations and customer flow.
• Support and coach service advisors to maximize customer satisfaction and performance.
• Ensure exceptional customer communication throughout the repair process.
• Handle customer concerns and help resolve escalated situations professionally.
• Monitor service schedules and workflow to improve efficiency.
• Work closely with technicians, advisors, and department management to meet performance goals.
• Maintain high CSI scores.
• Assist in achieving departmental sales, productivity, and profitability objectives.

Skills

Leadership

Service advisor background

Customer service

Conflict-resolution

Team development

Communication

Organization

Fast-paced environment

Service dept operations

Job description

Eastside Subaru is seeking a hands-on Service Drive Manager to lead daily service drive operations and optimize customer flow. This role supports service advisors, technicians, and management to deliver exceptional ownership experiences in a fast-paced dealership setting.

The ideal candidate has auto-service leadership experience and excels in communication, conflict-resolution, and team development. A pathway for career growth and a collaborative work environment are provided.