Auto Service Experience Specialist

Hennessympg; Atlanta (GA); On-site; USD 35,000 - 45,000; Full time

Job summary

Hennessy Collision of Atlanta is hiring a Customer Service Representative (CSR) to manage customer inquiries and ensure an exceptional service experience. This role requires responding to various communication channels and following up with customers effectively.

Candidates are expected to have excellent communication and organizational skills, along with a valid Georgia driver's license. Preferred candidates will have call center or dealership experience and a passion for customer service.

Qualifications

• Ability to build rapport with clients in a professional manner.
• Excellent phone, organizational, written, and oral communication skills.
• Background checks and drug screening required.

Responsibilities

• Manage a high volume of customer inquiries via multiple channels.
• Respond to Internet Lead Service Requests.
• Ensure timely and professional customer service.

Skills

Customer service skills

Excellent communication skills

Organizational skills

Microsoft Word proficiency

Excel proficiency

Outlook proficiency

Positive attitude

Call Center Experience

Dealership Experience

Education

Valid Georgia driver's license

Job description

Hennessy Collision of Atlanta is hiring a Customer Service Representative (CSR) to manage customer inquiries and ensure an exceptional service experience. This role requires responding to various communication channels and following up with customers effectively.

Candidates are expected to have excellent communication and organizational skills, along with a valid Georgia driver's license. Preferred candidates will have call center or dealership experience and a passion for customer service.