Customer Service Representative

Hennessympg; Atlanta (GA); On-site; USD 35,000 - 45,000; Full time

Job summary

Hennessy Collision of Atlanta is hiring a Customer Service Representative (CSR) to manage customer inquiries and ensure an exceptional service experience. This role requires responding to various communication channels and following up with customers effectively.

Candidates are expected to have excellent communication and organizational skills, along with a valid Georgia driver's license. Preferred candidates will have call center or dealership experience and a passion for customer service.

Qualifications

• Ability to build rapport with clients in a professional manner.
• Excellent phone, organizational, written, and oral communication skills.
• Background checks and drug screening required.

Responsibilities

• Manage a high volume of customer inquiries via multiple channels.
• Respond to Internet Lead Service Requests.
• Ensure timely and professional customer service.

Skills

Customer service skills

Excellent communication skills

Organizational skills

Microsoft Word proficiency

Excel proficiency

Outlook proficiency

Positive attitude

Call Center Experience

Dealership Experience

Education

Valid Georgia driver's license

Job description

Description

The CSR at Hennessy Collision of Atlanta contacts all leads from multiple sources to set service appointments and follows up with customers to ensure an excellent customer experience. This role plays a large role in ensuring a smooth and excellent customer service experience with our service department.

What you’ll do:

• Manage a high volume of customer inquiries by phone, email, text and chat.
• Respond to Internet Lead Service Requests.
• Ensure quality customer service through professionalism and timely responses.
• Serve as liaison between customers and the service department.
• Assist in generating daily reports and logs as requested by management
• Assist in generating daily reports and logs as requested by management.t and accurate..
• Maintain a current knowledge of coupons, direct mail pieces and all service advertising sent out by the manufacturer.
• Follow up with "No Show" Customers.
• Confirm daily appointments.
• Follow up with all service customers to ensure they are happy with their service experience.
• Meet daily guidelines given in regards to set appointments, shows, and outbound calls.
• Contact customer based on current marketing incentives and recommended services for vehicles.
• All other duties as assigned.

Core Values

• Accountability – We take ownership of our words, actions, results, and commitments.
• Teamwork – We are better when we work together.
• Kindness – We show compassion and care for others.
• Grit – We have the heart and determination to see it through.
• Integrity – We are trustworthy, honest, and do what’s right.
• Curiosity – We ask questions to seek understanding.

Requirements

• Maintain a valid Georgia driver's license with an acceptable driving record
• Submit to a background and drug screen
• Ability to build rapport with clients with a friendly but professional demeanor
• Excellent phone, organization, written and oral skills
• Proficient with Microsoft Word, Excel and outlook
• Motivated and a positive attitude
• Call Center Experience preferred
• Dealership Experience preferred

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN & passing drug test at a certified testing facility). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.