Automotive Customer Service Representative CSR

Desert Auto Body; North Las Vegas (NV); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Free food & snacks

Paid time off

Training & development

Job summary

A collision center is seeking a dedicated Customer Service Representative (CSR) to provide excellent service as the primary contact for customers during the repair process. The role requires strong communication skills and organizational abilities, ensuring customer files are accurate and concerns are resolved professionally. Prior experience in a collision center or body shop is preferred but training will be provided. This position offers an engaging work environment with benefits such as competitive salary and paid time off.

Qualifications

• Strong customer service skills are essential.
• Experience in a collision center or body shop is preferred.
• Ability to maintain organization in a fast-paced setting.

Responsibilities

• Greet customers professionally and assist them.
• Schedule repair appointments and coordinate vehicle drop‑offs.
• Maintain communication with customers about repair status.
• Handle insurance paperwork and assist with claims documentation.
• Accurately input and update customer information in systems.
• Resolve customer concerns professionally.
• Keep files complete, accurate, and organized.
• Resolve customer concerns professionally.
• Maintain a clean front office and reception area.

Skills

Strong customer service and interpersonal skills

Excellent verbal and written communication abilities

Detail-oriented with strong organizational skills

Ability to multitask in a fast-paced environment

Comfortable learning and using new computer systems

Team-oriented with a positive attitude

Learning new systems

Team-oriented

Collision center experience (preferred

Education

High school diploma or equivalent

Previous customer service experience

Job description

Benefits

• Competitive salary
• Free food & snacks
• Paid time off
• Training & development

Job Summary

We are seeking a dedicated and detail‑oriented Customer Service Representative (CSR) to join our collision center team. The CSR will serve as the primary point of contact for customers, providing excellent service throughout the repair process. The ideal candidate is a strong communicator, organized, customer‑focused, and able to learn new systems quickly. Prior collision center or body shop experience is preferred and training will be provided as necessary.

Key Responsibilities

• Greet customers professionally and assist them in person, by phone, and via email
• Schedule repair appointments and coordinate vehicle drop‑offs and pick‑ups
• Maintain clear communication with customers regarding repair status, timelines, and updates
• Work closely with estimators, technicians, and management to ensure smooth workflow
• Handle insurance paperwork and assist with parts, materials, and other claim‑related documentation
• Accurately input and update customer and vehicle information in management systems
• Ensure all customer files are complete, accurate, and organized
• Resolve customer concerns in a professional and courteous manner
• Maintain a clean, organized front office and reception area

Qualifications & Skills

• Strong customer service and interpersonal skills
• Excellent verbal and written communication abilities
• Detail‑oriented with strong organizational skills
• Ability to multitask in a fast-paced environment
• Comfortable learning and using new computer systems
• Team-oriented with a positive attitude
• Prior collision center or body shop experience is preferred

Education & Experience

• High school diploma or equivalent preferred
• Previous customer service experience required
• Automotive, collision repair, or insurance experience is preferred

Additional Information

More details regarding responsibilities, expectations, and compensation will be discussed during the interview.