Auto Service Advisor — Premium Customer Experience

Lithia Motors; Des Moines (IA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

BMW of Des Moines, located in Des Moines, IA, is seeking an Automotive Service Advisor. The role requires welcoming customers, identifying service needs, and communicating recommendations with clarity.

You will collaborate with technicians, prepare repair orders, and guide customers through pricing and timelines to ensure a smooth service experience. The position demands 1+ year of customer service experience, in-person and phone communication skills, and basic computer proficiency, with a valid

Qualifications

• 1+ years of customer service or other customer-facing experience.
• Experience communicating with customers in person and by telephone.
• Experience using computers to enter and maintain information.
• High school diploma or equivalent.
• Valid driver's license.

Responsibilities

• Welcome customers and create a professional experience from start to finish.
• Listen to customers, understand their needs, and help them feel confident about their service decisions.
• Explain recommended services, pricing, and timelines in a clear and helpful way.
• Keep customers updated throughout the service process and answer questions along the way.
• Partner with technicians to understand vehicle needs and communicate recommendations to customers.
• Create accurate repair orders and service estimates using dealership systems.
• Coordinate approved services and help keep repairs moving through the shop.
• Review inspection results and additional service recommendations with customers.
• Process service payments and help customers get back on the road.
• Build lasting customer relationships through honest communication and reliable follow-up.

Skills

Customer service

In-person communication

Telephone communication

Computer literacy

Education

High school diploma or equivalent

Job description

BMW of Des Moines, located in Des Moines, IA, is seeking an Automotive Service Advisor. The role requires welcoming customers, identifying service needs, and communicating recommendations with clarity.

You will collaborate with technicians, prepare repair orders, and guide customers through pricing and timelines to ensure a smooth service experience. The position demands 1+ year of customer service experience, in-person and phone communication skills, and basic computer proficiency, with a valid