BMW Service Advisor

Gebhardt BMW; Boulder (CO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) retirement plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Job summary

Gebhardt Automotive Inc. in Boulder, Colorado is seeking a dedicated Service Advisor to act as the critical link between customers and service technicians, ensuring clear communication and exceptional service throughout the maintenance process.

You will greet clients, discuss repairs, prepare estimates, and manage documentation with precision. The ideal candidate blends strong communication, a customer-first mindset, and a passion for luxury automotive service.

Qualifications

• Valid driver’s license with clean driving record.
• Exceptional customer service with a proven track record.
• Strong communication across verbal, written, and digital formats.
• Professional presentation befitting a luxury brand.
• Self-motivated with excellent attention to detail and organizational skills.
• Ability to work a flexible schedule including Saturdays.

Responsibilities

• Greet customers, assess service needs, and prioritize priorities.
• Communicate repairs and maintenance clearly with pricing and timelines.
• Prepare accurate service estimates including parts, labor, tax and discounts.
• Submit work orders to technicians and document customer concerns.
• Coordinate with technicians and provide progress updates to customers.
• Educate customers on warranty protections and service benefits.
• Advise on repairs vs. replacement when appropriate.
• Process service payments and explain charges to customers.
• Follow up post-service to ensure satisfaction and relationships.
• Achieve CSI targets through service delivery and attention to detail.
• Maintain records in dealership management systems.
• Stay current on BMW product knowledge and service requirements.
• Collaborate with service, parts, and management to maximize efficiency.
• Use consultative selling to recommend additional services.
• Handle customer concerns professionally and turn challenges into opportunities.
• Represent the BMW brand with enthusiasm and integrity.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Flexible schedule

Luxury brand presentation

Education

High school diploma or equivalent

Tools

CDK

MyKaarma

TSD

Xtime

BMW software systems

Job description

Job Summary

We are seeking a highly motivated and customer-focused BMW Service Advisor to join our high-performing team. The ideal candidate will possess excellent communication skills, a strong understanding of automotive service operations, and a commitment to delivering exceptional customer experiences. This role serves as the critical connection between our clients and our service technicians, ensuring seamless communication and customer satisfaction throughout the service process.

Job Summary

We are seeking a highly motivated and customer-focused BMW Service Advisor to join our high-performing team. The ideal candidate will possess excellent communication skills, a strong understanding of automotive service operations, and a commitment to delivering exceptional customer experiences. This role serves as the critical connection between our clients and our service technicians, ensuring seamless communication and customer satisfaction throughout the service process.

Responsibilities

• Greet customers warmly and conduct thorough consultations to accurately assess vehicle service needs, concerns, and priorities
• Communicate recommended repairs and maintenance services clearly, providing detailed explanations of work required, pricing, timelines, and value
• Prepare accurate service estimates, including parts, labor, tax, and applicable discounts or warranty coverage
• Submit comprehensive work orders to technicians, ensuring all customer concerns and service requirements are clearly documented
• Coordinate closely with technicians throughout the repair process, providing customers with proactive updates on service progress and any additional findings
• Educate customers on warranty protections, maintenance schedules, costsaving opportunities, and the benefits of genuine BMW parts and service
• Provide expert guidance on vehicle care decisions, including the value of repairs versus vehicle replacement options when appropriate
• Process service payments accurately and explain all charges clearly to ensure complete customer understanding and satisfaction
• Follow up with customers after service completion to ensure satisfaction, address concerns, and build lasting relationships
• Achieve and exceed Customer Satisfaction Index (CSI) scores through exceptional service delivery and attention to detail
• Maintain accurate records of all customer interactions, service recommendations, and completed work in dealership management systems
• Stay current on BMW product knowledge, including vehicle features, specifications, service requirements, and competitive comparisons
• Collaborate seamlessly with service technicians, parts department, and management to maximize efficiency and customer satisfaction
• Utilize consultative sales techniques to recommend additional services that enhance vehicle performance, safety, and longevity
• Handle customer concerns professionally, working to resolve issues and turn challenges into opportunities for exceptional service
• Represent the BMW brand with enthusiasm, professionalism, and integrity in every customer interaction

Qualifications

Required:

• Valid driver's license with clean driving record
• Exceptional customer service skills with track record of delivering satisfaction
• Strong communication abilities across all formats (verbal, written, digital)
• Professional presentation and demeanor befitting a luxury brand
• Selfmotivated with excellent attention to detail and organizational skills
• Ability to work flexible schedule including Saturdays as required
• High school diploma or equivalent

Strongly Preferred

• 35 years in automotive dealership service advising environments
• Experience in luxury dealership operations
• Understanding of automotive systems, service operations, and repair processes
• Proficiency with CDK, MyKaarma, TSD, Xtime and BMW software systems
• Previous experience in a BMW Dealership Service Advisor role

Ideal Candidate Traits

• Highly motivated team player with genuine passion for the BMW brand and automotive excellence
• Confident communicator who quickly builds trust and rapport with customers
• Detailoriented with strong followthrough on commitments and service promises
• Consultative problem solver who identifies customer needs and recommends appropriate solutions
• Adaptable professional who thrives under pressure and manages multiple priorities seamlessly
• Strong negotiation skills with ability to overcome objections professionally and ethically
• Resilient with positive attitude and commitment to continuous improvement
• Natural relationship builder who creates loyal, repeat customers

Benefits

• Excellent income potential with competitive compensation structure
• Comprehensive paid training and professional development opportunities
• 401(k) retirement plan
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off (vacation, holidays, and sick leave)

About Gebhardt Automotive Inc

At Gebhardt BMW, we're more than just a dealership; we're a team of automotive enthusiasts dedicated to delivering an exceptional experience to every customer in Boulder, Colorado. Since 1975, we've combined the precision and luxury of the BMW brand with authentic Colorado hospitality at the base of the stunning Rocky Mountains. We're driven by four guiding principles: Passion, Integrity, Value, and Pride, and we apply these same principles to our team members, helping them build the rewarding careers they've always dreamed of. Join us and be part of Boulder's close-knit community where excellence meets opportunity.

Job Type: Full-time

Work Location: In person (not remote-eligible)

Gebhardt Automotive is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Employment with Gebhardt Automotive is at-will.