Automotive Service Advisor

Lithia & Driveway; Des Moines (IA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental & Vision

Paid Holidays & PTO

Short & Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

BMW of Des Moines, a Lithia dealership, is seeking an Automotive Service Advisor to welcome customers, assess needs, and guide service decisions. You will work onsite in Des Moines, IA, coordinating with technicians and customers to keep repairs moving smoothly.

The role requires at least 1 year of customer-facing experience, strong communication, and basic computer skills, plus a valid driver's license. A flexible schedule including evenings and weekends is expected.

Qualifications

• 1+ years of customer service or other customer-facing experience.
• Experience communicating with customers in person and by telephone.
• Experience using computers to enter and maintain information.
• High school diploma or equivalent.
• Valid driver’s license.

Responsibilities

• Welcome customers and create a professional experience from start to finish.
• Listen to customers, understand their needs, and help them feel confident about their service decisions.
• Explain recommended services, pricing, and timelines clearly.
• Keep customers updated throughout the service process and answer questions.
• Partner with technicians to understand vehicle needs and communicate recommendations to customers.
• Create accurate repair orders and service estimates using dealership systems.
• Coordinate approved services and help keep repairs moving through the shop.
• Review inspection results and additional service recommendations with customers.
• Process service payments and help customers get back on the road.
• Build lasting customer relationships through honest communication and reliable follow-up.

Skills

Customer service

Communication

Computer skills

Driver's license

Education

High school diploma or equivalent

Job description

Dealership:

L0180 BMW of Des Moines

BMW of Des Moines

Hiring: Automotive Service Advisor

• Pay: To Be Discussed During In-Person Interviews
• Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.
• Reports to: Service Manager
• Onsite in: Des Moines, Iowa

Why Join Our Team?

At BMW of Des Moines, great service starts with great people. Join a knowledgeable team that takes pride in delivering the premium experience BMW customers expect. Bring your skills to a workplace that values attention to detail, and creating a positive experience for every customer.

What You’ll Do

• Welcome customers and create a professional experience from start to finish.
• Listen to customers, understand their needs, and help them feel confident about their service decisions.
• Explain recommended services, pricing, and timelines in a clear and helpful way.
• Keep customers updated throughout the service process and answer questions along the way.
• Partner with technicians to understand vehicle needs and communicate recommendations to customers.
• Create accurate repair orders and service estimates using dealership systems.
• Coordinate approved services and help keep repairs moving through the shop.
• Review inspection results and additional service recommendations with customers.
• Process service payments and help customers get back on the road.
• Build lasting customer relationships through honest communication and reliable follow-up.

What You’ll Bring

• 1+ years of customer service or other customer-facing experience.
• Experience communicating with customers in person and by telephone.
• Experience using computers to enter and maintain information.
• High school diploma or equivalent.
• Valid driver’s license.

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.