Guest-Focused Auto Service Advisor

Asbury; Roswell (GA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays & paid time off

Paid training

Stock awards

Medical, vision, dental insurance

Job summary

Asbury Automotive Group seeks a Service Advisor at our Roswell, GA location. The role greets customers, gathers vehicle details, and promotes needed maintenance services. You will prepare estimates, explain timelines, and schedule service while ensuring customer satisfaction and compliance with warranty guidelines.

The ideal candidate has strong customer service and computer skills, with the ability to manage a fast-paced dealership environment and build lasting client relationships.

Qualifications

• Greet customers in a friendly, timely manner and obtain vehicle details.
• Promote services and explain vehicle maintenance needs to customers.
• Generate accurate repair estimates and communicate timelines.
• Maintain CSI through follow-ups and accurate documentation.
• Adhere to manufacturer warranty guidelines and dealership policies.

Responsibilities

• Greet customers, obtain pertinent vehicle information and build rapport.
• Advise customers on care and maintenance per manufacturer specs.
• Provide complete, accurate repair estimates and communicate completion times.
• Schedule service appointments and manage follow-up to drive loyalty.
• Follow warranty guidelines and protect customer and company information.

Skills

Customer service

Phone skills

Computer skills

Job description

Asbury Automotive Group seeks a Service Advisor at our Roswell, GA location. The role greets customers, gathers vehicle details, and promotes needed maintenance services. You will prepare estimates, explain timelines, and schedule service while ensuring customer satisfaction and compliance with warranty guidelines.

The ideal candidate has strong customer service and computer skills, with the ability to manage a fast-paced dealership environment and build lasting client relationships.