Client-First Auto Service Advisor – Growth & Benefits

Sheehy Auto Stores; Ashland (VA); On-site; USD 50,000 - 200,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Paid Maternity/Paternity

Paid Training

Career Advancement

401(K) and profit sharing

Job summary

Sheehy Auto Stores seeks a Service Advisor to join our team in the US. Bring a knack for customer service, greet guests, schedule appointments, and liaise between customers and service techs. We offer benefits designed to improve life at work and home.

Responsibilities include presenting repair options, providing cost estimates, and maintaining CSI scores. Compensation is experience-driven, with a broad range reflecting performance and tenure.

Qualifications

• Previous experience as a Service Advisor is preferred.
• Reynolds & Reynolds or similar DMS proficiency preferred.
• Must have strong customer communication skills both in-person and on the phone.
• Strong organizational skills.
• Must be able to manage in a fast-paced work environment with limited supervision.
• Authorized to work in the USA.
• Ability to pass a pre-employment background check, Motor Vehicle Record Check, and drug screening.
• Must have a valid driver's license.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and articulate repair needs to techs.
• Present recommended/additional services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair/maintenance costs.
• Adhere to dealership policy on customer vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and costs to customers.
• Handle minor customer concerns and complaints.
• Maintain CSI scores by dealership standards.

Skills

Customer service

Strong communication

Organizational skills

Valid driver's license

Fast-paced environment

Authorized to work in USA

Tools

Reynolds & Reynolds

Job description

Sheehy Auto Stores seeks a Service Advisor to join our team in the US. Bring a knack for customer service, greet guests, schedule appointments, and liaise between customers and service techs. We offer benefits designed to improve life at work and home.

Responsibilities include presenting repair options, providing cost estimates, and maintaining CSI scores. Compensation is experience-driven, with a broad range reflecting performance and tenure.