Automotive Service Advisor: Customer Focus & Growth

Sheehy Lexus Of Richmond; Glen Burnie (MD); On-site; USD 50,000 - 200,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Paid maternity/paternity after oneyear

Paid Training

Career Advancement

401(K) and profit sharing

Compensation based on experience and性能

Job summary

Sheehy Auto Stores seeks a Service Advisor to join our team. Your natural knack for pleasing people will ensure customers feel welcomed and confident their needs are met. You’ll act as a liaison between customers and service techs, delivering service with integrity and a customer-first approach.

Responsibilities include greeting customers, presenting vehicle service options, and providing accurate cost estimates while maintaining CSI scores. Equal opportunity employer.

Qualifications

• Previous experience as a Service Advisor is preferred.
• Strong customer communication skills both in-person and on the phone are required.
• Must be able to manage in a fast-paced work environment with limited supervision.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and articulate repair needs to techs.
• Present recommended/additional services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair/maintenance costs.
• Adherence to dealership policy on customer vehicle care and operation.
• Follow up on each repair and keep customers informed of the progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure that all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and associated costs to customers.
• Handle minor customer concerns and complaints.
• Keep the Service Manager informed of all problems and potential problems.
• Maintain Customer Satisfaction Index (CSI) scores by dealership standards.

Skills

Customer service

Communication

Organization

Multitasking

Tools

Reynolds & Reynolds (DMS)

Job description

Sheehy Auto Stores seeks a Service Advisor to join our team. Your natural knack for pleasing people will ensure customers feel welcomed and confident their needs are met. You’ll act as a liaison between customers and service techs, delivering service with integrity and a customer-first approach.

Responsibilities include greeting customers, presenting vehicle service options, and providing accurate cost estimates while maintaining CSI scores. Equal opportunity employer.