Automotive Service Advisor: Customer Experience Pro

Sheehy Nissan of Glen Burnie; Glen Burnie (MD); On-site; USD 50,000 - 200,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

Paid Training

Career Advancement

401(K) and profit sharing

Compensation based on experience and性能

Job summary

Sheehy Auto Stores seeking a Service Advisor to greet customers, schedule appointments, and act as liaison between customers and service technicians.

Ideal candidates have strong customer-service skills, experience with Reynolds & Reynolds DMS, and the ability to thrive in a fast-paced dealership environment. We offer health benefits, paid training, and competitive compensation with growth opportunities.

Qualifications

• Previous experience as a Service Advisor is preferred.
• Reynolds & Reynolds or similar DMS proficiency preferred.
• Must have strong communication skills both in-person and on the phone.
• Strong organizational skills.
• Must be able to work in a fast-paced environment with limited supervision.

Responsibilities

• Attitude is everything- greet service department customers promptly and courteously
• Listen to each customer and articulate repair needs to techs
• Present recommended/additional services using low-pressure, high-integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adherence to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of the progress
• Sell and manage extended warranties
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pickup
• Review and explain repairs and associated costs to customers
• Handle minor customer concerns and complaints
• Keep the Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores by dealership standards

Skills

Customer service

Communication skills

Organizational skills

Fast-paced environment

Tools

Reynolds & Reynolds

Job description

Sheehy Auto Stores seeking a Service Advisor to greet customers, schedule appointments, and act as liaison between customers and service technicians.

Ideal candidates have strong customer-service skills, experience with Reynolds & Reynolds DMS, and the ability to thrive in a fast-paced dealership environment. We offer health benefits, paid training, and competitive compensation with growth opportunities.