Auto Service Advisor: Customer-First & Solutions-Driven

Fleet Farm; Fond du Lac (WI); On-site; USD 20,664,000 - 33,062,000; Full time

Job summary

Fleet Farm is seeking an Auto Service Advisor in Wisconsin to assist customers with vehicle needs, verify warranty coverage, and prepare repair estimates while delivering exceptional service.

You will answer phones, schedule appointments, learn Fleet Farm’s tire, parts and accessories range, and promote automotive products and services that meet customer needs. Prior customer-focused experience is preferred.

Qualifications

• High School Diploma or GED preferred.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.
• Ability to lift up to 50 lbs.
• 16 years of age with a valid driver’s license.
• Previous experience in a customer-focused role.
• Previous experience in an auto service/mechanical setting preferred.
• Demonstrated ability to learn basic mechanical tasks.

Responsibilities

• Answer phones promptly and courteously, and making overhead PA announcements on service specials and offers.
• Schedule service appointments for customers.
• Establish a working knowledge of Fleet Farm’s entire line of tires, parts and accessories.
• Promote and sell automotive products and services that meet customer needs.
• Develop service estimates by costing materials, supplies and labor, and calculating customer’s payment.
• Occasionally, perform basic maintenance duties such as changing oil, checking fluids, installing batteries, etc.
• Assist customers with all questions and handle all customer issues. Always provide superior customer service.
• Assist in preparations for events and promotions.
• Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.
• Ensure all services are completed with a high degree of quality and meets the needs of the customer.

Skills

Customer service

Sales

Communication

Problem solving

Teamwork

Attention to detail

Education

High School Diploma or GED

Job description

Fleet Farm is seeking an Auto Service Advisor in Wisconsin to assist customers with vehicle needs, verify warranty coverage, and prepare repair estimates while delivering exceptional service.

You will answer phones, schedule appointments, learn Fleet Farm’s tire, parts and accessories range, and promote automotive products and services that meet customer needs. Prior customer-focused experience is preferred.