Automotive Service Advisor: Customer-First Auto Care

Fleet-Farm; Town of Lamartine (WI); On-site; USD 38,000 - 54,000; Full time

Job summary

Fleet Farm is seeking an Auto Service Advisor to work with customers to identify their vehicle needs, prepare estimates, create repair orders, and maintain excellent service experience. The role requires a customer-first attitude, the ability to handle a busy service desk, and flexible scheduling including days, nights, weekends and holidays.

Prior auto service or retail experience is preferred; training is provided.

Qualifications

• Previous experience in a customer-focused role.
• Ability to learn basic mechanical tasks.
• Ability to lift up to 50 lbs and work a flexible schedule.

Responsibilities

• Answer phones promptly and courteously, and make overhead PA announcements.
• Schedule service appointments for customers.
• Establish knowledge of Fleet Farm’s tires, parts and accessories.
• Promote and sell automotive products and services that meet customer needs.
• Develop service estimates by costing materials, supplies and labor.
• Occasionally perform basic maintenance duties.
• Assist customers with questions and handle all customer issues.
• Assist in preparations for events and promotions.
• Promote Fleet Farm loyalty program and credit card.
• Ensure services are completed with a high degree of quality and meets the needs of the customer.

Skills

Customer service

Sales skills

Communication

Flexible schedule

Education

High School Diploma or GED

Job description

Fleet Farm is seeking an Auto Service Advisor to work with customers to identify their vehicle needs, prepare estimates, create repair orders, and maintain excellent service experience. The role requires a customer-first attitude, the ability to handle a busy service desk, and flexible scheduling including days, nights, weekends and holidays.

Prior auto service or retail experience is preferred; training is provided.