Customer-First Auto Service Advisor (Flexible Schedule)

Ultipro; West Bend (WI); On-site; USD 36,000 - 60,000; Full time

Job summary

Fleet Farm is seeking an Auto Service Advisor in West Bend, Wisconsin. You will work with customers to determine vehicle needs, verify warranty coverage, develop estimates, create repair orders and maintain superior customer service.

This role requires strong communication, a can-do attitude, and the ability to work flexible hours including weekends and holidays; prior auto service experience is preferred to assist customers effectively.

Qualifications

• High School Diploma or GED preferred.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.
• Ability to lift up to 50 lbs.
• 16 years of age with a valid driver’s license.
• Previous experience in a customer-focused role.
• Previous experience in an auto service/mechanical setting preferred.
• Demonstrated ability to learn basic mechanical tasks.

Responsibilities

• Answer phones promptly and courteously, and make overhead PA announcements on service specials and offers.
• Schedule service appointments for customers.
• Establish a working knowledge of Fleet Farm’s entire line of tires, parts and accessories.
• Promote and sell automotive products and services that meet customer needs.
• Develop service estimates by costing materials, supplies and labor, and calculating customer’s payment.
• Occasionally, perform basic maintenance duties such as changing oil, checking fluids, installing batteries, etc.
• Assist customers with all questions and handle all customer issues. Always provide superior customer service.
• Assist in preparations for events and promotions.
• Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.
• Ensure all services are completed with a high degree of quality and meets the needs of the customer.

Skills

Customer service

Flexible schedule

Mechanical tasks understanding

Knowledge of automotive services

Education

High School Diploma or GED

Job description

Fleet Farm is seeking an Auto Service Advisor in West Bend, Wisconsin. You will work with customers to determine vehicle needs, verify warranty coverage, develop estimates, create repair orders and maintain superior customer service.

This role requires strong communication, a can-do attitude, and the ability to work flexible hours including weekends and holidays; prior auto service experience is preferred to assist customers effectively.