Customer-Driven Auto Service Advisor

Ultipro; Hermantown (MN); On-site; USD 42,000 - 65,000; Full time

Job summary

Fleet Farm in Hermantown, MN is seeking an Auto Service Advisor to assist customers with vehicle needs, verify warranties, develop estimates and create repair orders while maintaining a superior customer experience.

Key duties include answering phones, scheduling appointments, learning Fleet Farm’s tire, parts and accessory lines, promoting services, and ensuring high-quality results that align with customer expectations.

Qualifications

• Customer-focused experience preferred.
• Ability to work flexible schedule including days, nights, weekends, and holidays.
• Demonstrated ability to learn basic mechanical tasks.

Responsibilities

• Answer phones promptly and courteously, and promote service specials and offers.
• Schedule service appointments for customers.
• Develop service estimates by costing materials, supplies and labor.
• Promote and sell automotive products and services that meet customer needs.
• Assist customers with questions and provide superior customer service.
• Ensure all services are completed with a high degree of quality and meet customer needs.

Skills

Customer service

Phone skills

Sales

Scheduling

Basic mechanical knowledge

Education

High School Diploma or GED

Job description

Fleet Farm in Hermantown, MN is seeking an Auto Service Advisor to assist customers with vehicle needs, verify warranties, develop estimates and create repair orders while maintaining a superior customer experience.

Key duties include answering phones, scheduling appointments, learning Fleet Farm’s tire, parts and accessory lines, promoting services, and ensuring high-quality results that align with customer expectations.