Auto Service Advisor: Customer-First Automotive Support

Fleet-Farm; Eau Claire (WI); On-site; USD 32,000 - 52,000; Full time

Job summary

Fleet Farm seeks an Auto Service Advisor in Eau Claire, WI to assist customers with vehicle needs, verify warranty coverage, and prepare estimates and repair orders. You will interact with customers to promote services and ensure a high level of satisfaction.

Responsibilities include scheduling service appointments, answering questions, and supporting service promotions while maintaining a positive customer experience in a fast-paced setting.

Qualifications

• Experience in a customer-focused role is preferred.
• Ability to learn basic mechanical tasks and explain services to customers.
• Demonstrated ability to work in a fast-paced retail/auto service environment.

Responsibilities

• Answer phones promptly and courteously; announce service specials when appropriate.
• Schedule service appointments and maintain service calendars.
• Develop service estimates by costing materials, parts and labor; create repair orders.
• Promote and sell automotive products and services to meet customer needs.
• Assist customers with questions and maintain superior customer service.
• Ensure services are completed with quality and customer satisfaction.
• Assist in event and promotion prep; promote loyalty programs and company initiatives.

Skills

Customer service

Communication

Sales skills

Education

High School Diploma or GED

Job description

Fleet Farm seeks an Auto Service Advisor in Eau Claire, WI to assist customers with vehicle needs, verify warranty coverage, and prepare estimates and repair orders. You will interact with customers to promote services and ensure a high level of satisfaction.

Responsibilities include scheduling service appointments, answering questions, and supporting service promotions while maintaining a positive customer experience in a fast-paced setting.