Auto Service Advisor: Customer-Centric & Flexible Schedule

Ultipro; Owatonna (MN); On-site; USD 36,000 - 52,000; Full time

Job summary

Fleet Farm is seeking an Auto Service Advisor to work with customers, determine vehicle needs, verify warranties, create estimates and repair orders, and ensure an outstanding service experience.

The role requires handling service scheduling, promoting tire and automotive products, and communicating clearly with customers while maintaining quality service standards. A flexible schedule and physical capability are expected, with opportunities to develop automotive knowledge.

Qualifications

• High School Diploma or GED preferred.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays.
• Ability to lift up to 50 lbs.
• 16 years of age with a valid driver’s license.
• Previous experience in a customer-focused role.
• Previous experience in an auto service/mechanical setting preferred.
• Demonstrated ability to learn basic mechanical tasks.

Responsibilities

• Answer phones promptly and courteously, and making overhead PA announcements on service specials and offers.
• Schedule service appointments for customers.
• Establish a working knowledge of Fleet Farm’s entire line of tires, parts and accessories.
• Promote and sell automotive products and services that meet customer needs.
• Develop service estimates by costing materials, supplies and labor, and calculating customer’s payment.
• Occasionally, perform basic maintenance duties such as changing oil, checking fluids, installing batteries, etc.
• Assist customers with all questions and handle all customer issues. Always provide superior customer service.
• Assist in preparations for events and promotions.
• Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.
• Ensure all services are completed with a high degree of quality and meets the needs of the customer.

Skills

Customer service

Communication

Learn basic mechanical tasks

Education

High School Diploma or GED

Job description

Fleet Farm is seeking an Auto Service Advisor to work with customers, determine vehicle needs, verify warranties, create estimates and repair orders, and ensure an outstanding service experience.

The role requires handling service scheduling, promoting tire and automotive products, and communicating clearly with customers while maintaining quality service standards. A flexible schedule and physical capability are expected, with opportunities to develop automotive knowledge.