Customer-Centric Service Advisor — Auto Care Expert

Sheehy Lexus Of Richmond; Laurel (MD); On-site; USD 50,000 - 200,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

Paid Maternity & Paternity after one年

Paid Training

Career Advancement

401(K) and profit sharing

Compensation based on experience and性能

Job summary

Sheehy Auto Stores is seeking a Service Advisor to join our team in Laurel, MD. The ideal candidate has 2-3 years of dealership experience and a talent for making customers feel valued and understood.

You will act as the liaison between customers and service technicians, greeting clients, scheduling appointments, and presenting repair recommendations with integrity. We offer competitive compensation based on experience, plus comprehensive benefits and opportunities for career advancement.

Qualifications

• Previous experience as a Service Advisor is preferred.
• Reynolds & Reynolds or similar DMS proficiency preferred.
• Strong customer communication skills both in-person and on the phone.
• Strong organizational skills.
• Must be able to manage in a fast-paced work environment with limited supervision.
• Authorized to work in the USA.
• Must have a valid driver's license.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and articulate repair needs to techs.
• Present recommended services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair/maintenance costs.
• Adherence to dealership policy on customer vehicle care and operation.
• Follow up on each repair and keep customers informed of the progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure that all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and associated costs to customers.
• Handle minor customer concerns and complaints.
• Keep the Service Manager informed of all problems and potential problems.
• Maintain Customer Satisfaction Index (CSI) scores by dealership standards.

Skills

Customer service

Communication

Organization

Time management

Tools

Reynolds & Reynolds (DMS)

Job description

Sheehy Auto Stores is seeking a Service Advisor to join our team in Laurel, MD. The ideal candidate has 2-3 years of dealership experience and a talent for making customers feel valued and understood.

You will act as the liaison between customers and service technicians, greeting clients, scheduling appointments, and presenting repair recommendations with integrity. We offer competitive compensation based on experience, plus comprehensive benefits and opportunities for career advancement.