Auto Service Advisor: Customer-First Auto Support

Ultipro; Blaine (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

Fleet Farm in Blaine, MN is seeking an Auto Service Advisor with a customer-first attitude to join our team. The role involves determining vehicle needs, verifying warranty coverage, creating estimates, and maintaining excellent customer service throughout the repair process.

Typical duties include taking service calls, scheduling appointments, learning Fleet Farm’s tire and parts offerings, promoting services, and developing repair orders with costed labor and materials.

Qualifications

• High School Diploma or GED preferred.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.
• Ability to lift up to 50 lbs.
• 16 years of age with a valid driver’s license.
• Previous experience in a customer-focused role.
• Previous experience in an auto service/mechanical setting preferred.
• Demonstrated ability to learn basic mechanical tasks.

Responsibilities

• Answer phones promptly and courteously, and announce service specials and offers.
• Schedule service appointments for customers.
• Establish working knowledge of Fleet Farm’s tires, parts and accessories.
• Promote and sell automotive products and services that meet customer needs.
• Develop service estimates by costing materials, supplies and labor.
• Occasionally perform basic maintenance duties such as changing oil, checking fluids, installing batteries.
• Assist customers with questions and handle issues, providing superior service.
• Assist in preparations for events and promotions.
• Promote Fleet Farm loyalty program and other initiatives.
• Ensure services are completed with high quality and meet customer needs.

Skills

Customer service

Sales

Mechanical aptitude

Education

High School Diploma or GED

Job description

Fleet Farm in Blaine, MN is seeking an Auto Service Advisor with a customer-first attitude to join our team. The role involves determining vehicle needs, verifying warranty coverage, creating estimates, and maintaining excellent customer service throughout the repair process.

Typical duties include taking service calls, scheduling appointments, learning Fleet Farm’s tire and parts offerings, promoting services, and developing repair orders with costed labor and materials.