Fleet Truck & Trailer Service Advisor

JERRY; Town of Spring Brook (WI); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement plan

Paid time off

Paid holidays

Life insurance

Disability coverage

Job summary

Eau Claire Truck & Trailer in Eau Claire, Wisconsin, is seeking a dependable Service Advisor to connect customers with our service team and keep repairs moving efficiently. You will communicate clearly, gather repair information, and coordinate with technicians and parts staff to ensure timely completion.

The role requires strong organizational skills, attention to detail, and a customer-focused approach to minimize vehicle downtime for fleets and owner-operators.

Qualifications

• Previous experience in customer service, service advising, service writing, automotive or truck repair, fleet maintenance, transportation, or a related environment preferred.
• Strong customer-service and communication skills.
• Ability to communicate effectively with both customers and technicians.
• Strong organizational skills with the ability to manage multiple active repair orders, customers, and priorities at the same time.
• Strong attention to detail, particularly with repair orders, documentation, approvals, labor, parts, and billing.
• Ability to ask effective questions and gather information needed to accurately document customer concerns.

Responsibilities

• Serve as a primary point of contact for customers needing truck and trailer service or repair.
• Answer incoming service calls and gather accurate information regarding customer concerns, symptoms, and requested repairs.
• Ask the right questions to help identify service needs and provide technicians with clear information.
• Schedule and coordinate repair work based on customer needs, technician availability, shop capacity, and repair priority.
• Provide customers with timely updates regarding diagnostics, estimates, repair status, approvals, parts delays, and anticipated completion.
• Obtain customer authorization for repairs and additional work when required.
• Build and maintain strong relationships with fleet customers, owner-operators, vendors, and other customers.
• Create accurate and complete repair orders in Shopmonkey.
• Clearly document customer concerns, requested repairs, approvals, and other information technicians need to complete the work.
• Work closely with technicians and parts personnel to keep jobs moving efficiently through the shop.
• Update repair orders as inspections, diagnostics, parts, and repairs progress.
• Monitor open repair orders and proactively identify missing information or potential delays.
• Help prioritize work based on safety, customer needs, vehicle downtime, technician availability, parts availability, and management direction.
• Coordinate outside services and vendor repairs when needed.
• Maintain accurate customer, vehicle, and equipment information within Shopmonkey.
• Ensure technician notes, labor, parts, outside services, shop supplies, customer approvals, and applicable charges are properly documented.
• Review completed repair orders for accuracy and completeness before invoicing.
• Follow up with technicians and management regarding missing labor entries, technician notes, parts, approvals, or other documentation.
• Help ensure completed work is invoiced and closed promptly rather than remaining unnecessarily open.
• Assist with invoice questions, corrections, and customer communication as needed.
• Maintain organized and accurate service records.
• Develop strong working relationships with technicians, parts personnel, management, and other team members.
• Participate in daily shop communication regarding workload, scheduling, customer needs, parts, and repair status.
• Support consistent use of Shopmonkey and other company systems.
• Identify opportunities to improve customer communication, shop workflow, documentation accuracy, and billing efficiency.
• Assist with implementation of new processes, procedures, and technology.
• Maintain a professional, organized, and customer-ready service area.

Skills

Customer service

Communication

Organization

Multitasking

Teamwork

Problem solving

Education

High school diploma

Tools

Shopmonkey

Job description

Eau Claire Truck & Trailer in Eau Claire, Wisconsin, is seeking a dependable Service Advisor to connect customers with our service team and keep repairs moving efficiently. You will communicate clearly, gather repair information, and coordinate with technicians and parts staff to ensure timely completion.

The role requires strong organizational skills, attention to detail, and a customer-focused approach to minimize vehicle downtime for fleets and owner-operators.