Auto Service Advisor – Customer Experience

Stoops Freightliner; Grayling (MI); Presencial; USD 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary

Comprehensive Benefit Package

401K Plan with Company Match

Descripción de la vacante

Truck Country is seeking a Service Advisor in Michigan to manage customer relations, schedule repair appointments, and document vehicle conditions to determine required work.

You will work with the Service Manager to grow the department, supervise staff, and ensure quality write-ups while maintaining professional dealership relationships. Training opportunities and a focus on customer satisfaction are integral to the role.

Formación

• High School diploma or GED or equivalent combination of education and experience.
• Leadership and management skills to lead, train, and motivate employees.
• Ability to work in a team oriented environment and make independent decisions when warranted.
• Ability to deal professionally and tactfully with customers, coworkers and vendors.
• Instruct and advise employees in operations of the Service Department.

Responsabilidades

• Schedule work into the shop via telephone and direct contact, obtain work authorization, and complete write up.
• Record vehicle condition and specify type of work needed based on initial SRT.
• Interact with customers and address concerns following the Customer Bill of Rights.
• Assist in achieving department profit goals and improve customer satisfaction.
• Maintain professional relationships with dealership managers and participate in training as directed.

Conocimientos

Leadership

Team leadership

Staff motivation

Independent decision making

Professional communication

Training & coaching

Customer relations

Educación

High School diploma or GED

Related experience/training

Herramientas

UpTime Pro

Docuphase

Descripción del empleo

Truck Country is seeking a Service Advisor in Michigan to manage customer relations, schedule repair appointments, and document vehicle conditions to determine required work.

You will work with the Service Manager to grow the department, supervise staff, and ensure quality write-ups while maintaining professional dealership relationships. Training opportunities and a focus on customer satisfaction are integral to the role.