Service Advisor Lead — Customer, Scheduling & Ops

Truck Country; Indianapolis (IN); On-site; USD 43,000 - 66,000; Full time

Benefits offered by this job

Competitive Salary

Comprehensive Benefit Package

401K Plan with Company Match

Mileage Reimbursement

Job summary

Truck Country / Stoops Freightliner-Western Star is seeking a Service Advisor Specialist to manage customer relations, schedule repairs, and document vehicle conditions. This role may operate the Service Department in the absence of the Service Manager or Shift Foreman.

The position emphasizes leadership, teamwork, and the ability to drive department profitability while maintaining strong customer service and compliance with internal procedures.

Qualifications

• High School diploma or GED or equivalent combination of education and experience.
• Ability to lead, train, and motivate employees.
• Ability to work in a team-oriented environment.
• Ability to make independent decisions when warranted.
• Ability to interact professionally with staff, customers and vendors.
• Ability to instruct and advise employees in the operation procedures of the Service Department.
• Maintain staff relations and morale in the Service Department.
• Align the Service Department’s mission with daily operations.

Responsibilities

• Schedule repair appointments and record vehicle conditions.
• Record the condition of vehicles and complete write ups indicating work needed.
• Operate in the absence of the Service Manager or Shift Foreman.
• Lead the service department within the business plan goals.
• Communicate with customers and solicit work per company policy.
• Assist in achieving profitability goals for the department.
• Complete and scan work authorizations, invoices, and forms daily.

Skills

Leadership

Teamwork

Decision making

Customer relations

Communication

Education

High School Diploma or GED

Job description

Truck Country / Stoops Freightliner-Western Star is seeking a Service Advisor Specialist to manage customer relations, schedule repairs, and document vehicle conditions. This role may operate the Service Department in the absence of the Service Manager or Shift Foreman.

The position emphasizes leadership, teamwork, and the ability to drive department profitability while maintaining strong customer service and compliance with internal procedures.