Auto Service Advisor — Customer Champion

Honda Audi Porsche Volkswagen Ann Arbor; Ann Arbor (MI); On-site; USD 78,000 - 112,000; Full time

Benefits offered by this job

Medical benefits

Paid vacation

Holidays

401(k) with company match

Direct deposit

Professional workplace

Job summary

Victory Automotive Group in Ann Arbor, MI is seeking a Service Advisor to act as the primary liaison between customers and technicians. The role focuses on understanding customer problems, arranging service/repairs, and setting expectations for service delivery.

Ideal candidates have a high school diploma or GED, dealer-level experience preferred, and strong communication skills. Competitive pay, medical benefits, paid vacation, and a professional workplace are offered.

Qualifications

• High school diploma or GED required.
• Strong communication and customer service skills.
• Basic computer and internet skills.
• Ability to read and comprehend instructions.

Responsibilities

• Schedule service for customers by phone or in person to ensure prompt diagnosis.
• Follow up on repair status and inform customers if vehicle will not be ready on time.
• Make repair recommendations and manage delivery of repairs with clear expectations.
• Ensure all completed repairs pass quality control and road tests.
• Maintain knowledge of vehicle operation, warranties, campaigns, and service information.

Skills

Communication skills

Customer service

Computer skills

Reading instructions

Education

High school diploma or GED

Job description

Victory Automotive Group in Ann Arbor, MI is seeking a Service Advisor to act as the primary liaison between customers and technicians. The role focuses on understanding customer problems, arranging service/repairs, and setting expectations for service delivery.

Ideal candidates have a high school diploma or GED, dealer-level experience preferred, and strong communication skills. Competitive pay, medical benefits, paid vacation, and a professional workplace are offered.