Service Advisor Specialist – Customer Care & Scheduling

Truck Country; New Haven (IN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive Salary

Comprehensive Benefit Package

401K Plan with Company Match

Mileage Reimbursement

Job summary

Truck Country is seeking a Service Advisor to manage customer relations, schedule repairs, and document vehicle conditions. The role requires teamwork, strong communication, and the ability to make independent decisions in a fast-paced dealership environment in Indiana.

You'll work with a team to meet service goals, improve customer satisfaction, and contribute to department profitability. Competitive salary and benefits are offered with opportunities for training and growth within the company.

Qualifications

• High School diploma or GED or 1–3 months related experience or equivalent
• Demonstrated leadership and management skills including the ability to lead, train, and motivate employees
• Ability to work in a team-oriented environment
• Ability to make independent decisions when necessary
• Ability to interact professionally with subordinates, supervisors, customers and vendors

Responsibilities

• Operate within goals set by the Service Manager and collaborate to grow the department
• Schedule work into the shop via telephone and direct contact, assess vehicle condition, obtain work authorization and write up work needed
• Interact with customers professionally and address concerns per the Customer Bill of Rights
• Focus on customer expectations, prevent problems, and strive for improved customer satisfaction and revenue
• Complete and scan work authorizations, invoices, and quality inspection forms daily
• Learn and use UpTime Pro to communicate with team and customers
• Maintain professional relationships with dealership managers
• Participate in training as directed by the Service Manager
• Gather work authorizations and pass internal audits
• Help the department reach profit goals
• All other duties as assigned by supervisor

Skills

Leadership

Teamwork

Decision Making

Customer Service

Coaching

Interdepartmental Collaboration

Education

High School Diploma or GED

Job description

Truck Country is seeking a Service Advisor to manage customer relations, schedule repairs, and document vehicle conditions. The role requires teamwork, strong communication, and the ability to make independent decisions in a fast-paced dealership environment in Indiana.

You'll work with a team to meet service goals, improve customer satisfaction, and contribute to department profitability. Competitive salary and benefits are offered with opportunities for training and growth within the company.