Auto Service Advisor - Customer Focus & ASE Training

Farmandfleet; Walker (MI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

401(K) with company match

Paid ASE testing and certifications

Associate discount on name brands

Holiday and birthday time off

Job summary

Blain's Farm & Fleet in Michigan is seeking a Service Advisor to perform automotive services while delivering quality customer service. Associates will be trained to achieve Level I status and assist customers with purchases in a customer service and sales-focused environment.

The role uses computers to check inventory, set up work orders, explain work orders and invoices, and perform cashier duties. Prior auto repair or retail experience is preferred; 18+ required.

Qualifications

• Excellent communication skills required.
• Must pass pre-employment drug screening and background checks.
• Ability to read and speak English; strong customer communication.
• Experience communicating with customers and coworkers effectively.
• Must be 18 years of age or older.
• Prior auto repair experience is preferred.
• Prior retail experience preferred.

Responsibilities

• Assist customers with purchases in a customer service and sales-focused environment.
• Use computers to check product inventory and arrival dates; set up service work orders in VAST; schedule service work and communicate with the service department.
• Explain work orders and invoices to customers.
• Perform Retail Cashier duties by processing customer payments.
• Install batteries, balance wheels, and repair/install tires as needed.
• Perform LOF oil changes when required.
• Follow Loss Prevention and safety policies and procedures.
• Interpret vehicle inspection results and make appropriate service recommendations.

Skills

Communication skills

Pre-employment background checks

English proficiency

Customer interaction

Age 18+

Auto repair experience (preferred)

Retail experience (preferred)

Job description

Blain's Farm & Fleet in Michigan is seeking a Service Advisor to perform automotive services while delivering quality customer service. Associates will be trained to achieve Level I status and assist customers with purchases in a customer service and sales-focused environment.

The role uses computers to check inventory, set up work orders, explain work orders and invoices, and perform cashier duties. Prior auto repair or retail experience is preferred; 18+ required.