Auto Service Advisor: Customer-Centric & Fast-Paced

Victory Automotive Group; McKinleyville (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Paid vacation

Holidays

401(k) with company match

Direct deposit

Job summary

Victory Automotive Group is seeking an Automotive Service Advisor to join our team. You will be the central point of contact for service and repair coordination, translating customer concerns into efficient work orders and keeping clients informed throughout the process.

The ideal candidate will have a high school diploma or GED, strong communication skills, and a customer‑focused attitude. A valid driver's license and the ability to work in a fast paced environment are essential.

Qualifications

• High school diploma or GED required.
• Professional and dependable with strong communication skills.
• Ability to deliver world-class customer service.

Responsibilities

• Schedules service for customers to ensure prompt diagnosis.
• Follows up on repair status and informs customers of delays.
• Communicates repair recommendations and manages customer expectations.
• Ensures completed repairs pass quality control/testing.
• Maintains knowledge of vehicle operation, warranties, and service bulletins.

Skills

Customer service

Communication skills

Teamwork

Professional appearance

Education

High school diploma or GED

Job description

Victory Automotive Group is seeking an Automotive Service Advisor to join our team. You will be the central point of contact for service and repair coordination, translating customer concerns into efficient work orders and keeping clients informed throughout the process.

The ideal candidate will have a high school diploma or GED, strong communication skills, and a customer‑focused attitude. A valid driver's license and the ability to work in a fast paced environment are essential.