Vehicle Repair Estimator | Customer Experience Leader

Glass America; Ozark (AL); On-site; USD 45,000 - 65,000; Full time

Job summary

The Boyd Group is seeking an Estimator in Ozark, AL to deliver an exceptional customer experience by creating accurate repair estimates and coordinating with customers and insurance companies throughout the repair process.

Responsibilities include assessing vehicle damage, documenting repairs and parts, updating customers, and ensuring compliance with DRP requirements while supporting the team to meet KPIs.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s
• Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Customer service

Communication

Attention to detail

Problem solving

Teamwork

Education

High School Diploma or equivalent

I-CAR Training (preferred)

Tools

DRP Systems

Insurance procedures

Job description

The Boyd Group is seeking an Estimator in Ozark, AL to deliver an exceptional customer experience by creating accurate repair estimates and coordinating with customers and insurance companies throughout the repair process.

Responsibilities include assessing vehicle damage, documenting repairs and parts, updating customers, and ensuring compliance with DRP requirements while supporting the team to meet KPIs.