Collision Estimator — Elevate Auto Repair & Customer Experience

Mobile Auto Solutions, LLC; Albany (GA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Commissions

Bonus opportunities

Job summary

The Boyd Group is seeking an Estimator at our Albany, GA location to deliver exceptional customer experiences by accurately assessing vehicle damage, preparing methodical estimates, and coordinating repair needs with insurance companies throughout the process.

You will document all customer interactions, ensure timely information flow, and adhere to DRP requirements while striving to meet KPIs with the repair team. This role offers commission-based earnings and potential bonuses.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily “production walks” with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.

Education

High School Diploma or equivalent

Job description

The Boyd Group is seeking an Estimator at our Albany, GA location to deliver exceptional customer experiences by accurately assessing vehicle damage, preparing methodical estimates, and coordinating repair needs with insurance companies throughout the process.

You will document all customer interactions, ensure timely information flow, and adhere to DRP requirements while striving to meet KPIs with the repair team. This role offers commission-based earnings and potential bonuses.