Auto Repair Estimator - Commission Based

Boyd Group Services; Pooler (GA); On-site; USD 49,000 - 70,000; Full time

Benefits offered by this job

Bonus opportunities

Commission-based earnings

Job summary

Boyd Group Services in Pooler, GA is seeking an Estimator to deliver exceptional customer service during vehicle repairs. You will create repair estimates, coordinate parts and communicate with customers and insurers to ensure a smooth process.

Responsibilities include documenting interactions, guiding customers through the repair journey, complying with DRP requirements, and participating in team production walks. A High School Diploma and 1+ year DRP experience are required.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Basic computer skills and DRP compliance (1 year minimum).
• Willingness to complete I-CAR Training and have a valid driver’s license.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide customer with accurate and timely information, guiding them through the repair process and ensuring excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provide positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily production walks with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

DRP Knowledge

Communication

Computer Skills

Driver's License

I-CAR Training

Education

High School Diploma or equivalent

Job description

Boyd Group Services in Pooler, GA is seeking an Estimator to deliver exceptional customer service during vehicle repairs. You will create repair estimates, coordinate parts and communicate with customers and insurers to ensure a smooth process.

Responsibilities include documenting interactions, guiding customers through the repair journey, complying with DRP requirements, and participating in team production walks. A High School Diploma and 1+ year DRP experience are required.