Auto Parts Specialist: Customer Service & Tech Help

O'Reilly Auto Parts; Baxter Springs (KS); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions from

Medical, Dental, Vision Insurance

Flexible Spending Account (FSA)

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts in the United States seeks a Parts Specialist to provide high-level service to retail and installer customers and to assist store management with tasks. Bilingual candidates are encouraged to apply.

Responsibilities include greeting customers, assisting with merchandise selection, processing transactions, stock updates, and occasional vehicle service tasks. The role emphasizes excellent customer service, multitasking, and adherence to company policies.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Bilingual candidates encouraged to apply.

Responsibilities

• Greet retail/walk-in customers and assist in merchandise selection.
• Support professional customers and installers as needed.
• Provide excellent service to customers calling the store and quote prices.
• Process cash, checks, and credit card transactions securely.
• Handle exchanges and returns per policy, address complaints politely.
• Assist with image maker, planogram updates, stocking shelves, and cleaning.
• Perform daily operational tasks and inventory checks as directed.
• Operate store equipment after training and company requirements.
• Occasionally drive a delivery vehicle when needed.
• All other duties as assigned.

Skills

Alphanumeric matching

Customer service

Multitasking

Spanish language

Education

ASE certification

Tools

Weatherly index system

Job description

O’Reilly Auto Parts in the United States seeks a Parts Specialist to provide high-level service to retail and installer customers and to assist store management with tasks. Bilingual candidates are encouraged to apply.

Responsibilities include greeting customers, assisting with merchandise selection, processing transactions, stock updates, and occasional vehicle service tasks. The role emphasizes excellent customer service, multitasking, and adherence to company policies.