Auto Parts Specialist: Customer Service & Tech Support

O'Reilly Auto Parts; Robert (LA); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Paid Time Off

401k with Employer Contributions

Health/Medical Insurance

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers and to support store management in daily tasks.

Bilingual candidates encouraged to apply and opportunities to work with various customers including walk-ins and professional buyers. The role includes assisting customers over the phone, processing transactions, and participating in store operations as needed.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet retail and installer customers promptly and assist with merchandise selection.
• Support store management and installer service specialists in daily tasks.
• Handle customer calls, look up parts, quote prices, and promote related items.

Skills

Alphanumeric matching

Customer service

Multitasking

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers and to support store management in daily tasks.

Bilingual candidates encouraged to apply and opportunities to work with various customers including walk-ins and professional buyers. The role includes assisting customers over the phone, processing transactions, and participating in store operations as needed.