Automotive Parts Specialist - Bilingual & Customer-Focused

O'Reilly Auto Parts; Gentry (AR); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental, and vision insurance

Tuition educational assistance

Opportunities for career growth

Job summary

O’Reilly Auto Parts is hiring a Parts Specialist in the United States. The role focuses on delivering high-level service to retail and installer customers and supporting store management with tasks.

Both in-store and phone assistance are required, including part lookups, pricing, and related-item recommendations. Bilingual candidates are encouraged to apply, with a focus on friendly, professional service and accurate cash handling.

Qualifications

• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Follow and promote all company customer service programs.
• Greet customers and assist them in merchandise selection.
• Assist professionals and installers as needed and directed.
• Answer store calls, look up parts, quote prices, and suggest related items.
• Handle cash, checks, credit card transactions and returns per policy.
• Address customer complaints in a friendly manner and resolve issues.
• Perform daily store tasks such as stocking, stock checks, and housekeeping.

Skills

Customer service

Multi-tasking

Alphanumeric matching

Job description

O’Reilly Auto Parts is hiring a Parts Specialist in the United States. The role focuses on delivering high-level service to retail and installer customers and supporting store management with tasks.

Both in-store and phone assistance are required, including part lookups, pricing, and related-item recommendations. Bilingual candidates are encouraged to apply, with a focus on friendly, professional service and accurate cash handling.