Auto Parts Specialist: Customer Champion & Tech Support

O'Reilly Automotive; Mount Pleasant (IA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Competitive wages

401k plan starting day one

Medical insurance

Dental insurance

Vision insurance

Tuition assistance

Career growth

Job summary

O'Reilly Auto Parts in the United States is seeking a Parts Specialist to deliver high-level service to retail and installer customers and support store management.

You will greet customers, assist with merchandise, quote prices, process transactions, handle exchanges, and participate in training and occasional vehicle services. Bilingual candidates are encouraged to apply to better serve diverse customers.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet retail customers and assist with merchandise selection.
• Promote customer service programs and related selling.
• Assist professional customers and installers as needed.
• Handle cash, checks, and credit card transactions accurately.
• Process exchanges and returns per company policy.
• Address and resolve customer complaints.
• Support store operations including restocking and planogram updates.
• Conduct in-store services and basic vehicle-related tasks.

Skills

Alphanumeric matching

Customer service

Multitasking

Job description

O'Reilly Auto Parts in the United States is seeking a Parts Specialist to deliver high-level service to retail and installer customers and support store management.

You will greet customers, assist with merchandise, quote prices, process transactions, handle exchanges, and participate in training and occasional vehicle services. Bilingual candidates are encouraged to apply to better serve diverse customers.