Auto Parts Specialist – Bilingual Customer Tech Support

O'Reilly Auto Parts; Santa Fe (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401k with employer contributions

Medical, Dental, Vision Insurance

Paid Time Off

Tuition Educational Assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide exceptional retail and installer customer service. You will support store management, greet customers, and help with merchandise selection while handling transactions accurately and resolving issues.

The role emphasizes bilingual communication, teamwork with managers and technicians, and participation in daily store operations, including stocking and planogram updates. Training and growth opportunities are available.

Qualifications

• Experience delivering high level customer service in retail.
• Bilingual abilities encouraged; Spanish a plus.
• Ability to multitask and handle phone and in-store customers simultaneously.

Responsibilities

• Greet customers and assist with merchandise selection.
• Support managers and installers with professional customers as needed.
• Handle cash, checks, credit transactions, and returns per policy.
• Provide excellent service to store phone inquiries and price lookups.
• Assist with store operations: stock, planograms, and cleaning.

Skills

Customer service

Bilingual

Multitasking

Education

ASE certification

Tools

Brake lathe

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide exceptional retail and installer customer service. You will support store management, greet customers, and help with merchandise selection while handling transactions accurately and resolving issues.

The role emphasizes bilingual communication, teamwork with managers and technicians, and participation in daily store operations, including stocking and planogram updates. Training and growth opportunities are available.