Parts Specialist: Customer Service & Tech Support

O'Reilly Auto Parts; Crawfordsville (IN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive Wages

401k with Employer Contributions Start

Medical, Dental, & Vision Insurance

Employee Discounts

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide high‑level service to retail and installer customers and support store management in daily tasks. Bilingual candidates are encouraged to apply, and the role includes greeting customers, assisting with merchandise selection, and handling transactions.

The position involves assisting with stock, planogram updates, and various in-store services, with growth opportunities within a company that values internal promotion and team development.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must multitask, handling customers on the phone and in the store.
• Fluency in multiple languages is encouraged.

Responsibilities

• Greet customers and assist them in selecting merchandise.
• Assist managers and installer service specialists with professional customers as needed and directed.
• Answer store phone calls, look up parts and quotes, and offer related items.
• Process exchanges and returns per policy and maintain friendly service.
• Maintain cash drawer, accept payments, and process card transactions.
• Stock shelves, planogram updates, and conduct daily image maker tasks.

Skills

Customer service

Multitasking

Alphanumeric matching

Education

ASE certification

Tools

Weatherly index system

Automotive cataloging

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide high‑level service to retail and installer customers and support store management in daily tasks. Bilingual candidates are encouraged to apply, and the role includes greeting customers, assisting with merchandise selection, and handling transactions.

The position involves assisting with stock, planogram updates, and various in-store services, with growth opportunities within a company that values internal promotion and team development.