Auto Parts Specialist: Customer Care & In-Store Tech

O'Reilly Auto Parts; Rock Hill (SC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

401k with employer contributions

Medical, Dental, Vision Insurance

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide excellent service to retail and installer customers. The role supports store management with daily tasks and operations, including greeting customers, helping with merchandise, and handling exchanges and returns.

Bilingual candidates are encouraged to apply and may assist with phone inquiries, part lookups, and related item recommendations while promoting company programs and guiding customers through purchases.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must multitask, handling customers on the phone and in-store at the same time.

Responsibilities

• Greet customers and assist them in selecting merchandise.
• Promote customer service programs and related selling.
• Assist professional customers and installers as needed.
• Process returns and exchanges per policy and resolve complaints.
• Handle cash transactions accurately and securely.
• Support daily store operations including stocking and planogram updates.

Skills

Customer service

Multitasking

Alphanumeric matching

Education

ASE certification

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide excellent service to retail and installer customers. The role supports store management with daily tasks and operations, including greeting customers, helping with merchandise, and handling exchanges and returns.

Bilingual candidates are encouraged to apply and may assist with phone inquiries, part lookups, and related item recommendations while promoting company programs and guiding customers through purchases.