Auto Parts Retail Shift Lead & Customer Service Pro

O'Reilly Auto Enterprises, LLC; Springboro (OH); On-site; USD 15,000 - 23,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Starting day one

Medical, Dental, & Vision Insurance

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts seeks a Retail Service Specialist to support store management in sales, customer service, store appearance, and operations. The role involves shift management in the absence of supervisors and encourages bilingual candidates.

The position requires strong communication skills, automotive knowledge, and may require RSS certification. The company offers comprehensive benefits and a strong promote-from-within culture.

Qualifications

• Strong communication skills required.
• Retail sales experience in auto parts preferred.
• Automotive systems knowledge beneficial.
• Fluency in multiple languages (Spanish highly desired).
• ASE Certification is advantageous.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom, including program execution for related sales and engagement initiatives.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store transfers, and DC add orders in a timely manner and contact customers on shipment arrivals.
• Handle retail customer returns and exchanges, issue refunds accurately, and manage returns area and invoicing of merchandise.
• Ensure core charges and warranties are invoiced before products leave the store.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Ensure adherence to posted work schedules and proper clocking in/out per policy.
• Perform all store opening/closing duties and security procedures.

Skills

Strong communication skills

Retail sales experience

Automotive systems knowledge

Spanish language fluency

Education

ASE Certification

Job description

O’Reilly Auto Parts seeks a Retail Service Specialist to support store management in sales, customer service, store appearance, and operations. The role involves shift management in the absence of supervisors and encourages bilingual candidates.

The position requires strong communication skills, automotive knowledge, and may require RSS certification. The company offers comprehensive benefits and a strong promote-from-within culture.