Auto Parts Retail Shift Lead

O'Reilly Auto Parts; Stockton (CA); Vor Ort; USD 23.000 - 34.000; Vollzeit

Benefits dieser Stelle

Competitive wages

401k from day one

Health insurance

Tuition assistance

Career growth

Zusammenfassung

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role includes shift management responsibilities in the manager's absence. Bilingual candidates are encouraged to apply.

Competitive compensation is provided with eligible premiums based on schedule and performance. The position emphasizes leadership in customer service, operations, and team supervision to ensure efficient

Qualifikationen

• Strong communication skills.
• Ability to obtain RSS Certification.

Aufgaben

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc...).
• Ensure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
• Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
• Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
• All other duties as assigned.

Kenntnisse

Strong communication

RSS Certification

Jobbeschreibung

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role includes shift management responsibilities in the manager's absence. Bilingual candidates are encouraged to apply.

Competitive compensation is provided with eligible premiums based on schedule and performance. The position emphasizes leadership in customer service, operations, and team supervision to ensure efficient