Auto Parts Retail Lead: Customer Service & Shifts

O'Reilly Auto Parts; Lancaster (CA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, Vision Insurance

Tuition Educational Assistance

Career Growth

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support Store Managers in sales, customer service, and store operations. The role may assume shift management in the absence of leadership.

Bilingual candidates are encouraged to apply and salary ranges are provided with potential premiums in certain circumstances. The position emphasizes leading a team to deliver outstanding customer service, maintaining store appearance, and ensuring efficient processing of orders, returns, and

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels on the showroom floor and ensure program execution (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot).
• Ensure telephone calls are answered per policy.
• Process buy online/ship to store, transfers, and add orders; contact customers on shipment arrivals.

Skills

Communication

RSS Certification

Education

ASE Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support Store Managers in sales, customer service, and store operations. The role may assume shift management in the absence of leadership.

Bilingual candidates are encouraged to apply and salary ranges are provided with potential premiums in certain circumstances. The position emphasizes leading a team to deliver outstanding customer service, maintaining store appearance, and ensuring efficient processing of orders, returns, and