Auto Parts Retail Service Lead

O'Reilly Auto Parts; Evans (CO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

401k with Employer Contributions

Medical, Dental, Vision Insurance

Tuition Educational Assistance

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and assist in sales, customer service, store appearance, and operations. You may assume shift management in the absence of store leadership.

Bilingual candidates are encouraged to apply, with a compensation range that reflects the minimum wage plus premiums where applicable. The role emphasizes leading a team, ensuring customer satisfaction, efficient order processing, and adherence to store policies during

Qualifications

• Strong communication skills are required.
• Ability to obtain RSS Certification.
• Retail sales experience preferred, auto parts knowledge valued.
• ASE certification and automotive systems knowledge are a plus.

Responsibilities

• Lead store team in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure program execution.
• Ensure phone calls are answered per company policy and orders are processed promptly.
• Perform shift management duties in the absence of store leadership.

Skills

Strong communication

RSS Certification

Retail sales experience

Automotive knowledge

ASE Certification

Spanish language

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and assist in sales, customer service, store appearance, and operations. You may assume shift management in the absence of store leadership.

Bilingual candidates are encouraged to apply, with a compensation range that reflects the minimum wage plus premiums where applicable. The role emphasizes leading a team, ensuring customer satisfaction, efficient order processing, and adherence to store policies during