Auto Parts Retail Service Lead — Shift Supervisor

O'Reilly Auto Parts; Yankton (SD); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions from\

Health, Dental, Vision Insurance

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts in Yankton, SD seeks a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance and operations. Shift management duties may be required in their absence.

The role emphasizes leading team members in delivering excellent customer service, handling in-store programs, processing online orders, returns, and ensuring proper cash handling and security procedures. Bilingual candidates encouraged to apply.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience is preferred.
• Automotive systems knowledge is a plus.
• ASE Certification is desirable.
• Fluency in Spanish is highly desired.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and ensure program execution (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot).
• Answer telephone according to policy and manage inquiries.
• Process buy online/ship to store, hub and store-to-store transfers, and DC add orders promptly.
• Handle special orders and outside purchases efficiently and accurately.
• Process returns and exchanges; issue refunds with correct methods.

Skills

Communication skills

Spanish language skills

Education

RSS Certification

ASE Certification

Job description

O’Reilly Auto Parts in Yankton, SD seeks a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance and operations. Shift management duties may be required in their absence.

The role emphasizes leading team members in delivering excellent customer service, handling in-store programs, processing online orders, returns, and ensuring proper cash handling and security procedures. Bilingual candidates encouraged to apply.