Auto Parts Retail Service Lead: Shift & Customer Experience

O'Reilly Auto Parts; Los Ranchos de Albuquerque (NM); In loco; USD 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

401k Plan

Health Insurance

Paid Time Off

Tuition Assistance

Career Growth

Descrizione del lavoro

O’Reilly Auto Parts is hiring a Retail Service Specialist to support the Store Manager and assistants in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of leadership.

Bilingual candidates are encouraged to apply and the team benefits from strong, diverse communication skills. Responsibilities include leading the team in delivering excellent service, managing showroom interactions, processing orders and transfers, and ensuring

Competenze

• Excellent communication skills and guest service mindset.
• Must be able to obtain RSS Certification.
• Bilingual candidates encouraged to apply.

Mansioni

• Lead store team in delivering exceptional customer service to retail and professional customers.
• Supervise showroom customer service programs and related initiatives.
• Answer company policy telephone calls promptly and professionally.
• Process buy online/ship to store and transfers; notify customers on shipments.
• Handle special orders and outside purchases efficiently per procedures.
• Manage returns and exchanges, issue refunds correctly, and stage items.

Conoscenze

Strong communication skills

RSS Certification

Descrizione del lavoro

O’Reilly Auto Parts is hiring a Retail Service Specialist to support the Store Manager and assistants in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of leadership.

Bilingual candidates are encouraged to apply and the team benefits from strong, diverse communication skills. Responsibilities include leading the team in delivering excellent service, managing showroom interactions, processing orders and transfers, and ensuring