Auto Parts Retail Service Lead (Shift & Ops)

O'Reilly Auto Parts; Watertown (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages and paid time off

Stock purchase plan & 401k with match

Medical, dental, and vision insurance

Flexible Spending Account (FSA) option

Team member health and wellbeing

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in sales, customer service, and store operations. The role may assume shift management in the absence of store leadership, ensuring smooth daily operations and adherence to policies.

Essential duties include leading team members, managing showroom service levels, handling calls, and processing transfers and orders promptly. Multi-tasking and proactive problem-solving are key in this fast-paced environment.

Qualifications

• Strong communication skills required.
• Must be able to obtain RSS Certification.

Responsibilities

• Lead store team members in delivering excellent customer service to retail and professional customers.
• Oversee customer service levels in the showroom and ensure adherence to service programs.
• Handle telephone inquiries per policy and manage communications with customers.

Skills

Strong communication skills

Ability to obtain RSS Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in sales, customer service, and store operations. The role may assume shift management in the absence of store leadership, ensuring smooth daily operations and adherence to policies.

Essential duties include leading team members, managing showroom service levels, handling calls, and processing transfers and orders promptly. Multi-tasking and proactive problem-solving are key in this fast-paced environment.