Retail Service Lead - Auto Parts & Customer Care

O'Reilly Auto Parts; Rockland (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, Dental, Vision insurance

Tuition assistance

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and run shift duties in the manager's absence. You will lead store team members to deliver outstanding customer service, supervise showroom service levels, and ensure timely processing of orders and transfers.

The role emphasizes strong communication, potential RSS certification, and a path toward broader store operations responsibilities.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure policy-compliant phone handling.
• Process buy online/ship to store, hub transfers, and DC add orders; notify customers on shipment arrivals.

Skills

Strong communication

RSS Certification

Education

RSS Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and run shift duties in the manager's absence. You will lead store team members to deliver outstanding customer service, supervise showroom service levels, and ensure timely processing of orders and transfers.

The role emphasizes strong communication, potential RSS certification, and a path toward broader store operations responsibilities.