Auto Parts Retail Service Lead (Shift)

O'Reilly Auto Parts; Coolidge (AZ); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with Employer Contributions

Medical insurance

Dental insurance

Vision insurance

Tuition assistance programs

Team member health programs

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales and customer service. This role includes managing store operations, ensuring customer satisfaction, and handling special orders.

The suitable candidate will lead team members and maintain service standards while managing all store activities. O'Reilly emphasizes career growth and offers a robust compensation package with benefits like medical insurance and 401k contributions.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.
• Retail sales experience preferred in auto parts.
• Knowledge of automotive systems and repair.

Responsibilities

• Support Store Manager and Assistant Managers.
• Lead store team in excellent customer service.
• Supervise customer service levels on the retail showroom.
• Process online orders and ensure timely customer communication.
• Manage retail customer returns and exchanges.
• Perform store opening/closing duties.

Skills

Communication skills

Retail sales experience

Automotive systems knowledge

Fluency in Spanish

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales and customer service. This role includes managing store operations, ensuring customer satisfaction, and handling special orders.

The suitable candidate will lead team members and maintain service standards while managing all store activities. O'Reilly emphasizes career growth and offers a robust compensation package with benefits like medical insurance and 401k contributions.