Auto Parts Retail Lead & Customer Service Pro

O'Reilly Auto Parts; Covington (WA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations.

This role may assume shift management responsibilities in the absence of the Assistant or Store Manager; daily duties include leading the team in delivering outstanding customer service, processing orders, returns, and ensuring accurate invoicing and smooth store operations. Competitive compensation applies.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…).
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders promptly; contact customers on shipment arrivals as needed.
• Handle special orders and outside purchases efficiently, using the electronic outside purchase order ledger.
• Ensure retail returns and exchanges are processed efficiently; issue refunds using correct payment methods.
• Invoices for merchandise, core charges and warranties; ensure product leaves the store properly.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Monitor compliance with posted work schedules; approve deviations; ensure proper clock-in/out.

Skills

Strong communication

RSS Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations.

This role may assume shift management responsibilities in the absence of the Assistant or Store Manager; daily duties include leading the team in delivering outstanding customer service, processing orders, returns, and ensuring accurate invoicing and smooth store operations. Competitive compensation applies.