Auto Parts Retail Service Lead (Shift & Customer Care)

O'Reilly Auto Parts; Glenwood (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock purchase plan

401k with employer contributions

Medical insurance

Dental insurance

Vision insurance

Flexible Spending Account

Wellbeing programs

Tuition assistance

Career growth

Job summary

O’Reilly Auto Parts in Glenwood, IL is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations, including shift management in the absence of leadership.

The role involves leading team members, handling phone inquiries, processing orders and transfers, returns, invoicing, and ensuring security and schedule adherence. Bilingual candidates are encouraged to apply.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and ensure policy adherence.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders promptly; contact customers on shipment arrivals as needed.
• Handle returns and exchanges efficiently; issue refunds correctly and stage returned merchandise.

Skills

Strong communication skills

Education

RSS Certification

Job description

O’Reilly Auto Parts in Glenwood, IL is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations, including shift management in the absence of leadership.

The role involves leading team members, handling phone inquiries, processing orders and transfers, returns, invoicing, and ensuring security and schedule adherence. Bilingual candidates are encouraged to apply.