Auto Parts Retail Lead - Customer Service & Store Ops

O'Reilly Auto Enterprises, LLC; Grayslake (IL); Presencial; USD 21 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive wages & Paid Time Off

Stock Purchase Plan & 401k

Medical, Dental, & Vision Insurance on

Tuition Educational Assistance

Team Member Health/Wellbeing Programs

Opportunities for Career Growth

Resumo da oferta

O'Reilly Auto Parts in Grayslake, IL is seeking a Retail Service Specialist to support the Store Manager and managers in sales, customer service, and store operations. The role will include shift management responsibilities in the absence of supervisors.

Strong communication skills and automotive knowledge are essential; bilingual candidates are encouraged to apply as the team serves a diverse customer base.

Qualificações

• Strong communication skills are required.
• Ability to obtain RSS Certification.
• Retail experience in auto parts is desirable.
• Automotive systems knowledge and repair knowledge is preferred.
• A S E certification is a plus.
• Fluency in multiple languages (Spanish highly desired).

Responsabilidades

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and execute service programs.
• Ensure telephone inquiries are answered per policy.
• Process buy online/ship to store, hub, and store-to-store orders timely and inform customers of shipments.
• Handle special orders and outside purchases efficiently and accurately.
• Ensure returns and exchanges are processed friendly with correct refunds.
• Verify merchandise is invoiced before leaving the store.

Conhecimentos

Strong communication skills

Bilingual preferred (Spanish)

Formação académica

RSS Certification

ASE Certification

Descrição da oferta de emprego

O'Reilly Auto Parts in Grayslake, IL is seeking a Retail Service Specialist to support the Store Manager and managers in sales, customer service, and store operations. The role will include shift management responsibilities in the absence of supervisors.

Strong communication skills and automotive knowledge are essential; bilingual candidates are encouraged to apply as the team serves a diverse customer base.